Privacy & Return Policies

Return Policy

No returns or exchanges. All sales final.

SPECIAL TERMS & FEES PENNSYLVANIA DELIVERIES ONLY

Special Terms: Consumers must be 21 years of age or older on the date of order and residents of Pennsylvania. All wine purchased must be for personal consumption and not for resale. Consumers must select a Wine and Spirits Shoppe for delivery of their order. The Consumer must pick up the product in person at the selected Wine and Spirits Shoppe or designate at the time of order an individual(s) who will be permitted to pick up the order. Whoever picks up the order must be 21 and a Pennsylvania resident. When the order is picked up, the person must present photo identification and be prepared to sign an affidavit that he or she is 21 or older, a Pennsylvania resident and that the wine is for personal use not for resale. The entire order must be picked up; no partial order pick-ups will be permitted.

The Pennsylvania Liquor Control Board endorses no Direct Shipper nor does it provide any warranties either express or implied, as to the fitness or merchantability of any product purchased over the Internet or assumes any liability for the use or misuse of any product. The Pennsylvania Liquor Control Board will not accept any returns. All requests for the return of any product ordered over the Internet for any reason must be made directly to the Direct Shipper. For any product damaged after receipt at the Wine and Spirits Shoppe, Consumer will be fully reimbursed for the entire cost of the order by the Board. Any order not picked up within thirty (30) days of receipt at the Wine and Spirits Shoppe becomes the property of the Pennsylvania Liquor Control Board.

Shipping: As stated above, your shipment must be sent to a “Wine and Spirits Shoppe” near you. When you complete the SHIP TO: portion of your order you must put your name and phone number in the appropriate fields but put the name address of the Wine & Spirits Shoppe in the Company and Address fields to ensure proper delivery. You may find Wine & Spirit Shoppe addresses throughout Pennsylvania by clicking here.

Taxes & Fees: Special taxes for Pennsylvania will be added to your order and include 18% for an "Emergency Tax" and 6% "State Sales Tax" (24% total). We must also add a fee of $4.50 for a “PLC Board Handling Fee” as required by the State of Pennsylvania. The 18% Emergency Tax & $4.50 Handling Fee will be added to your order automatically.

After closing this window and completing your order, you are agreeing that you have read and understand the above Special Terms and Fees Statement.

Privacy Policy

What information do we collect?

We collect information from you when you place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes, our website uses cookies to process your order.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.thekeywestwinery.com
103 Simonton St Key West, FL 33040
USA
info @ thekeywestwinery.com